“As a leader, sometimes the most important thing you can do is put ego aside and listen. People in the weeds have valuable insight and perspective on what happens at work in the day-to-day. Being able to effectively address employee concerns builds trust, and trust is critical to the success of your individuals and company.”

“We need to be better at building products and experiences that are representative of what society looks like. The world is not homogenous, but the way tech is built often is.”