Roberta Dombrowski

“We need to be better at building products and experiences that are representative of what society looks like. The world is not homogenous, but the way tech is built often is.”

Transcendent leaders elevate those around them. Transcendent product and people leaders place customers and employees at the center to drive transformational outcomes. Trove partner Roberta Dombrowski has made her mark building world class user research and product management teams, tapping into her customers’ needs and her team members’ full potential to produce otherworldly impact.

Roberta’s success is rooted in an uncanny ability to hold space for others. With empathy as her guide, she has helped businesses to deeply understand their customers and employees and to leverage those insights to drive disproportionate impact. Early in her career, Roberta was surprised that her colleagues rarely spoke with customers as they worked to build and optimize digital products. Soon, she realized that this was all too common. Motivated to bring a human-focused lens to digital product development and team-building, Roberta quickly became a user research evangelist. As the author of many blog posts, reports, and talks on the state of user research, her impact in this space has been profound.

Most recently, Roberta worked in a senior leadership role at User Interviews, a platform that connects user researchers with research participants. As the VP of User Research, she built a team of researchers and supported and coached product managers and designers. Roberta built a full-stack user research organization, from strategy, to systems, to operations, to training and capacity building. She shaped the culture of learning at User Interviews, developing a robust research repository, templates, and training tools to empower her team to conduct research independently, with skill and confidence. The impact was profound: in a short time, her team’s research helped the organization double its revenue via user-centric pricing and go-to-market strategies.

Roberta’s passion for user research is rivaled only by her desire to uplift others on their professional journeys. She began her career in talent development and learning experience design, so helping people learn has driven her from the start. When she reflects on her career as a user researcher and consultant, she is most proud of the work she’s done to coach and people in that discipline. Recently, she dedicated her nights and weekends to earning her professional coaching certification and she now also coaches individuals and delivers workshops on mindful leadership. As a user research leader and professional coach, Roberta is a trailblazer when it comes to unlocking the power of human-centricity, leading with compassion, and championing others to achieve extraordinary outcomes.

Contact Roberta

LinkedIn Website Coaching Website Email: roberta (at) learnmindfully (dot) co
Email hello@trovecommunity.com or contact us for an introduction.